Get Connected With Website Traffic In Real-Time

We make it as simple as possible for you to add chat to your site. We'll create scripts, add automated agents with canned responses, train live agents, and send you leads in real time.

Live Chat ensures you don’t miss new leads that are checking your site out. Adding live chat makes the most of your marketing dollars to drive visitors to your site.

Live Chat helps keep consumers engaged and moving down the pipeline to becoming a customer.

Chat allows consumers to communicate with one another, which is 63% more likely to make them revisit your site or make a purchase. Get a leg up on the competition by offering live chat, improve your online presence, and leave a lasting impression on consumers that visit your site.

Businesses are empowered by the unbeatable insights we provide them of 155MM consumers. Our best practices derive from the 150K conversations and chats we answer monthly and the 2.2K campaigns we manage for our clients. Philly Online Marketing is a simplified way to market and deliver results.

During your normal business hours, our Live Agents and Automated Agents can connect leads and prospects to you by phone straight from a chat, allowing you to take advantage of a hot lead while they are actively on your site to continue the sales process with real results that produce.

Visitors can also send text messages to our live agents from their mobile phones (except HIPAA). The agent treats the text message as a chat. You will see it as another trackable lead, with a chat transcript for you to follow up on.

After a chat, you will receive an email or text message notification. It will include a transcript of the conversation and contact information for the prospect. To maximize your chances of securing the deal, we suggest you follow up immediately. By allowing you to review the agent's responses, you can customize the chat script to increase conversions.

You have the option of a live human agent or an automated chatbot. You can use our hybrid self-service model to fully control your online chat. Website chats can be managed by you and your team during business hours. We can handle your overflow as well as cover your non-business hours.

We have a secure solution if you are subject to HIPAA or manage sensitive customer information and data. Lead notifications will be sent to you, which include a link to our secure portal to access the lead.

Live Chat is compatible with Client Center with lead engagement, our unique technology for managing leads. You can track all chat leads, as well as calls and forms filled in, view analytics, and connect with the leads via automated email and text marketing campaigns to turn them into customers.